We design the fix and build it with your team.
Roles, processes, numbers and tools. Working systems your team uses every day, at the level of involvement you choose.
- 01RolesA clear owner for every job
- 02ProcessesSOPs your team follows
- 03NumbersWeekly numbers, not month-end
- 04ToolsCRMs, dashboards and custom tools
Design. Build. Adopt. Then it's yours.
Our role shrinks as your team takes over. Success means your team runs it without us.
- 01
Design
We design the fix from the Growth Audit findings, with the people who will run it.
- 02
Build
We build it with your team, not for them. They work in it from the first week.
- 03
Adopt
We stay until your team uses it every day, then step back.
Who carries the work
Across the three phases of a build
- Your team's ownership
- Dotnot's role
SOPs, CRMs, dashboards and custom tools.
Built with your team, so they actually use it.
Example screens.
You don't adapt to the software. It adapts to you.
We start from how your people already work and build the tool around it, so it is in use from the first week.
Apparel retailer
Sales-target planning
Each branch sees its target against the month so far, so managers act mid-month instead of explaining at the end.
Example screen
Furniture retailer
Complaint and delivery tracking
Every delivery and complaint has an owner and a status, so nothing waits on someone remembering to follow up.
Example screen
We build alongside your team, not over them.
You stay in control of the business. We run the build, and your people carry it on.
- 01
A weekly working session
Each week we sit with your team, clear what is blocking them and agree the next seven days of work.
- 02
One point of contact
You name one project lead from inside the business. They gather the data and keep the right people in the room; we do the work.
- 03
A clear split of roles
We design the process, set the rules, check the quality and train the team. Your team runs the daily work and keeps the new habits.
- 04
You stay in control
Once a month you review the results with us and approve the next phase. You do not manage us or sit in every meeting.
- 05
Results move it forward
We move to the next phase when this one's results are in, not when the calendar says so.
- 06
Trained while we are still in the room
The people who will run each system learn it while we are there to help. Our exit is the proof it worked.
What your team keeps at handover
- A documented playbook the team uses on its own.
- A financial dashboard leadership reads in five minutes.
- A written list of who owns what, which the team works from.
- A business that keeps running when the people at the top step away.
If we cannot show all four at handover, the build is not finished.
Pick how involved we are.
Three levels of involvement, the same method underneath. We agree the level with you after the Growth Audit.
Advisory
Advises.
Who it is for
Founder-led businesses where the founder can execute, and wants a sharp second opinion on one priority.
What we do
Advise through a weekly call, and share short plans when the work calls for it.
Partner
Co-builds.
Who it is for
Businesses with a team in place that needs a build partner, not just advice.
What we do
Set the priorities from the Growth Audit findings, then build the way the business runs day to day, with your team, week by week.
Architect
Leads and operates.
Who it is for
Established businesses that need someone to join the management team and run the build.
What we do
One of us joins your management team for a fixed term and builds the whole way the business runs, either holding a management role or running the build full-time.
We diagnose before we build.
A system built on an undiagnosed problem rarely holds. So every build starts from what the Growth Audit found.
The Growth Audit found
Enquiries are followed up differently at every branch.
So we build
One follow-up process for every branch, with a weekly number the owner sees.
An example, not a client's finding.
- 01Growth Audit
About 30 days. Every department heard, each problem priced.
- 02Implementation, this page
We design the fix and build it with your team.
- 03Sustain
We keep what was built working as the business grows.
Tell us what needs fixing.
Five minutes on WhatsApp, by text or voice.